I finished 12 hours in Relias last week and CE Broker still shows 0 credited — this keeps showing up for me and two others on nights. Do you wait it out or upload the certificates manually to get the state registry updated before the end-of-month deadline?
Same here on nights — . If CE Broker still shows 0 after 5 business days, I just upload the Relias certificates and double-check the license number and birthdate match in both; auto-report can lag. CE Broker support is pretty fast if you ping them: https://support.cebroker.com/ — did you try a manual upload yet for the 12 hours?
, had this last month — quick check: in Relias go to My Profile > Licenses and make sure your CNA license has the right state, an expiration date, and “Report to CE Broker” toggled. If you’re staring down the end‑of‑month, I’d upload the PDFs now and if Relias auto‑reports later just delete the self‑reported to prevent a duplicate; @compass_wing86 is right on DOB/license, but the missing expiration field is the gotcha I see most. Did you finish those 12 hours last week under the same license number you have in Relias?
I ran into this after finishing in Relias last week — two of my modules were tagged as in‑service, so nothing pushed over. Open a completed course and check the certificate text for “approved for CNA” or a provider number; if it’s missing, upload that one manually so you still hit the “end-of-month deadline”. Which state are you in?